Refund policy

Absolutely — here is a more polished, professional, and customer-friendly version for your Evore return policy:

Return & Refund Policy

At Evore, we want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help.

14-Day Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it

  • Be unworn and unused

  • Have all original tags attached

  • Be in its original packaging

  • Include the receipt or other proof of purchase

To request a return, please contact us at evorepk@gmail.com.

Please note that all approved returns must be sent to:

Return Address:
[INSERT RETURN ADDRESS]

Once your return request has been approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please do not send an item back without contacting us and receiving return approval first. Unauthorized returns may not be accepted.

If you have any questions about returns, please contact us at evorepk@gmail.com.

Damaged, Defective, or Incorrect Items

Please carefully inspect your order as soon as you receive it. If your item arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue and work with you to find the best solution.

To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging when contacting us.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods, such as food, flowers, or plants

  • Custom-made, personalized, or specially ordered products

  • Personal care and beauty products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, size, or variation, the quickest option is to return the original item first.

Once your return has been received and approved, you can place a new order for the item you would like instead.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that after we issue your refund, your bank or credit card provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at evorepk@gmail.com.

Thank you for choosing Evore. We appreciate your business and are always happy to assist you.